FAQs

The minimum order quantity (MOQ) is ONE card or ONE Pack. 

Pendant:  5-10 pieces;

Earrings: 2-6 pairs;

Beads: 4-6 strings;

Briolettes / Loose Stones: 10 - 20 pcs

* 10 pieces normally - 20 pcs for small sizes like 6x10mm

Cabochon: please refer to below

MOQ for Round / Cushion / Square:

6mm: 70 pcs // 8mm: 48 pcs // 10mm: 35 pcs //

12mm: 30 pcs // 15mm: 20pcs // 18mm & up: 12 pcs

MOQ for Oval / Pear / Marquise:

4x6mm: 100 pcs // 5x7mm: 72 pcs // 6x8mm: 64 pcs //

7x9mm: 49 pcs // 8x10mm: 42 pcs // 8x12mm: 35 pcs //

10x12mm: 36pcs // 10x14mm: 30 pcs // 12x16mm: 20 pcs //

13x18mm: 20 pcs // 15x20mm: 16 pcs // 18x25mm & up: 9 pcs

The above MOQ is for reference, the quantity may vary in real stock. 

The minimum order quantity (MOQ) for PRODUCTION ORDER (if no stock onhand) is as shown:

Pendant: ~ 30 pieces;

Earrings: ~ 30 pairs;

Ring: ~ 30 pieces;

Beads: ~ 30 strings;

Briolettes / Loose Stones: ~ 100 - 200 pieces.

Cabs: ~ 100-300 pcs, depending on sizes and stones

Click here-> Production MOQ for Cabochon

We do take orders in custom sizes, please talk to our salesperson for more information. Thank you.

Generally speaking, the best quality is AAA, while AB is rather low quality.

AAA > AA > A+ > A > A- > AB+ > AB

🔍 We grade by the colour, special pattern & amount of inclusions.

The photos shown in our catalog are for your reference. It may be a top grade or medium grade. 

The stones are graded from mass production, we try our best to select the most similar on one card/ pack. Please understand there is variation among one card/ pack because of the nature of natural stones.

We work in many shapes & sizes. Yet we have some common sizes which we regularly make to stock for most stones ( that means you can re-order easier).

Round/ Square Cushion: 6, 8, 10, 12, 14, 15, 18, 20mm

Oval/ Pear/ Rectangle: 6x8, 8x10, 8x12, 10x12, 10x14, 12x16, 13x18, 15x20, 18x25mm

Marquise: 8x20, 8x25, 8x30, 10x20, 10x22, 10x25, 10x30mm

If you cannot find the size needed:

We usually cut the common sizes for stock. If you have sizes not found on our website, you can email us if we can cut it for you.

Not every product we put on the website is in stock. 

You can use the filter on the left on the collection page to filter STOCK STATUS - In Stock / Out of Stock.

For those out of stock, you can still Add to Cart and we will check if we can produce again.

* The stock status is based on the last date we update the website. The inventory is moving fast so it may be out of stock at the time you send an order to us. But no worries, our staff will get back to you about the stock and advise alternative or arrange for production.