Yau Shing Gems Natural Gemstones Factory Manufacturer Wholesale Silver JewelryYau Shing Gems Natural Gemstones Factory Manufacturer Wholesale Silver JewelryYau Shing Gems

FAQs

Website Access

You need to register and provide us your company information for review. 

Click here to go to registration page

After you have registered, our team will verify your account to grant the access that may take 1 - 2 working days.

You will receive an E-mail(possibly in Spam/ Bin if you cannot find it) when your account is approved.

This is to ensure our website is only open to wholesale customers, not general public. Hope for your understanding.

After you have registered by filling in the forms or signup with social network account. You still need to wait for the approval at our end, that may take 1 -2 working days.

You will receive an E-mail(possibly in Spam/ Bin if you cannot find it) when your account is approved.

This is to ensure our website is only open to wholesale customers, not general public. Hope for your understanding.

Yes, you can signup with your social network account - Facebook / Google / Microsoft. 

For first time user, you still need to give us your information to complete the registration. 

If you haven't done so, please check your email and reply us. Thank you.


It is more convenient because you do not need to remember an extra password for our website. 

* we will not know your account password, it is safe to do so. *

If you haven't registered, pleaseclick here to register.If you have the access to our website: 1.  Select the products -> Add to Cart2.  Click "Send Order"(No Need to Pay Now)3.  We email you with quotation & stock photo to confirm4. You finalize items for invoicing5.  Payment & Ship! :-)

We do not show any price, except for sale items, because there are various grades & weight that we cannot set one price. 

Please "Add to Cart" & Click "Send Inquiry", our staff will receive the order and Email you back with quotations.


For sale items, we only display the Highest Price if that sale item contains different grades or weight. You can notice the items without size specified, e.g. Assorted Shape, Irregular Shape, usually comes with various prices.

You do not need to pay upfront

After you send out the order, we will Email you back for quotations and confirm the ordered items with you one by one. 

Once you have confirmed, we will then issue the invoice for payment.

1) In the login page, you can click "Forgot your password?"

2) Then enter the Email you have registered, click "Submit".

3) You will receive an Email to guide you to reset your passwrd.

4)Login with your new password. 

Product Related

The minimum order quantity (MOQ) is ONE card or ONE Pack. 

Pendant:  5-10 pieces;

Earrings: 2-6 pairs;
Beads: 4-6 strings;

Briolettes / Loose Stones: 5-20 pieces;

Cabochon: one pack;

For reference:

10mm: 35 pieces / pack

10x14mm: 30 pieces / pack

12x16/13x18mm: 20 pieces / pack

15x20mm: 16 pieces / pack

The above MOQ is for reference, the quantity may vary in real stock. 

The minimum order quantity (MOQ) for PRODUCTION ORDER (if no stock onhand) is as shown:

Pendant: ~ 30 pieces;

Earrings: ~ 30 pairs;

Ring: ~ 30 pieces;

Beads: ~ 30 strings;

Briolettes / Loose Stones: ~ 100 - 200 pieces.

 Cabs: 

Click here-> Production MOQ for Cabochon

Generally speaking, the best quality is AAA, while AB is rather low quality.

AAA > AA > A+ > A > A- > AB+ > AB

The photos shown in our catalog are for your reference. It may be top grade or medium grade. 

The stones are graded from mass production, we try our best to select the most similar on one card/ pack. Please understand there is variation among one card/ pack because of the nature of natural stones.

We work in many shapes & sizes. Yet we have some common sizes which we regularly make to stock for most stones ( that means you can re-order easier).

Round/ Square Cushion: 6, 8, 10, 12, 14, 15, 18, 20mm

Oval/ Pear/ Rectangle: 6x8, 8x10, 8x12, 10x12, 10x14, 12x16, 13x18, 15x20, 18x25mm

Marquise: 8x20, 8x25, 8x30, 10x20, 10x22, 10x25, 10x30mm

We usually cut the common sizes for stock. If you have sizes not found on our website, you can email us. We also accept orders!

Not every product we put on website are in stock. 

You can use the filter on the left in collection page to filter STOCK STATUS - In Stock / Out of Stock.

For those out of stock, you can still Add to Cart and we will check if we can still supply to you or make a new order.

* The stock status is based on the last date we update the website. The inventory is moving fast so that it may be stock out at the time you send order to us. But no worry, our staff will get back to you about the stock and advise alternative or arrange for production.

Shipping

Yes, we can send worldwide by different shipping options. 

You can contact us if you want more information. 

In most cases, if custom clearance is smooth, by FedEx Priority:

Hong Kong -> Australia, Japan, Thailand: 2 working days

Hong Kong -> Most European Countries/ USA: 2-3 working days

Some places may take longer time, this is only for reference.

For an economy option, for example, FedEx Economy service, 1KG Parcel to the non-domestic area: (cost updated during COVID)

Thailand: ~ $30

Japan: ~$35

Singapore/ Malaysia: ~45

Australia: ~$50

USA/ Europe: $60-70

You are welcome to contact us for exact quotation.

1KG parcel contains around 15-20 cards of cabochons.

If not specified, our staff will send by the most economical option to save your cost.

Options like FedEx, UPS, DHL, Post-office.

We will send you the tracking information after the parcel is collected.

How to Find Us?

We exhibit four gem shows, three times in Hong Kong and once in Tucson, USA.

You can check out the exact information of Upcoming Schedule.

Tucson Pueblo Gem Show (USA)

Date: late January - Mid February

Booth No: 23-30 Court Pavilion, Ramada by Wyndham-Tucson (previously Riverpark Inn Hotel), USA

Hong Kong March Jewellery & Gem Fair

Date: Late February - Early March

Address: AsiaWorld-Expo, Hong Kong

Hong Kong June Jewellery & Gem Fair

Date: Mid June - Late June

Address: HKCEC(Wan Chai), Hong Kong

Hong Kong September Jewellery & Gem Fair

Date:  Mid September

Address: AsiaWorld-Expo, Hong Kong

Our office is in Hong Kong:

Room 1006, 10/F, Fu Hang Industrial Building, 1 Hok Yuen Street East, Hung Hom, Hong Kong


Factory:

Shanwei, China

Yes, you are warmly welcome to visit us. We have all the merchandises there.

Office Hour: Mon - Fri: 09:30 - 18:30 ; Sat: 09:30 - 13:00

During the show period, we are out of the office. You can meet us at our booth!

You are encouraged to make an appointment in advance, so that we can prepare and organize the items that you are interested. Hope to see you soon!

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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