Below FAQ are some common questions of our clients.
If you have other questions, please just send it to firstname.lastname@example.org.
- Website Access
- Product Related - MOQ, Grading, common size and stock.
- How to find us?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
1/ please complete the registration process and submit your company information for review.
2/ Once you have registered, our team will verify your account, which may take 1-2 working days.
3/ Please check your email, including your spam or bin folder, as you will receive a notification when your account is approved.
We have implemented this process to ensure that our website is exclusively accessible to wholesale customers and not the general public. We appreciate your understanding.
When your account is activated by us, you will receive an email (please check your Spam or Bin folder if you can't find it) as confirmation.
This procedure is in place to ensure that our website is accessible exclusively to wholesale customers and not the general public. We appreciate your understanding in this matter.
However, if you are a first-time user, we kindly request that you provide us with your information to complete the registration process.
Please check your email for further instructions and kindly reply to us accordingly. Thank you for your cooperation.
Signing up with your social network account offers added convenience as you won't need to remember an extra password specifically for our website.
It's important to note that we do not have access to your account password since it is encrypted by either Google or Facebook, ensuring the security of your credentials.
If you haven't registered, please register first and wait for our approval on your account. 👈
*If you have ALREADY access to our website:
1/ Select the products
2/ Add to Cart
3/ Proceed & click "Send Order" on the next checkout page
4/ We will email 📧 you with quotation & stock photo 📷 to confirm
5/ Finalize items for invoice
6/ Payment and then ship! :-) ✅
We do not show any price, except for sale items, because there are various grades & weights that we cannot set one uniform price for all variations.
Please send the order via website, our staff will receive the order and Email you back with quotations.
For sale items, we only display the Highest Price if that sale item contains different grades or weights. You can notice the items without size specified, e.g. Assorted Shape, and Irregular shape, usually comes with various prices.
You do not need to pay immediately.
After you send out the order, we will email you back for quotations and confirm the ordered items with you one by one.
After confirmation, we will then issue the invoice for payment. 💲
1/ On the login page, you can click "Forgot your password?".
2/ Then enter the Email you have registered, and click "Submit".
3/ You will receive an Email 📧 to guide you to reset your password.
4/ Log in with your new password. ✅
Product Related - MOQ, Grading, common size and stock.
The minimum order quantity (MOQ) is ONE card or ONE Pack.
Pendant: 5-10 pieces;
Earrings: 2-6 pairs;
Beads: 4-6 strings;
Briolettes / Loose Stones: 10 - 20 pcs
* 10 pieces normally - 20 pcs for small sizes like 6x10mm
Cabochon: please refer to below
MOQ for Round / Cushion / Square:
6mm: 70 pcs // 8mm: 48 pcs // 10mm: 35 pcs //
12mm: 30 pcs // 15mm: 20pcs // 18mm & up: 12 pcs
MOQ for Oval / Pear / Marquise:
4x6mm: 100 pcs // 5x7mm: 72 pcs // 6x8mm: 64 pcs //
7x9mm: 49 pcs // 8x10mm: 42 pcs // 8x12mm: 35 pcs //
10x12mm: 36pcs // 10x14mm: 30 pcs // 12x16mm: 20 pcs //
13x18mm: 20 pcs // 15x20mm: 16 pcs // 18x25mm & up: 9 pcs
The above MOQ is for reference, the quantity may vary in real stock.
The minimum order quantity (MOQ) for PRODUCTION ORDER (if no stock onhand) is as shown:
Pendant: ~ 30 pieces;
Earrings: ~ 30 pairs;
Ring: ~ 30 pieces;
Beads: ~ 30 strings;
Briolettes / Loose Stones: ~ 100 - 200 pieces.
Cabs: ~ 100-300 pcs, depending on sizes and stones
Click here-> Production MOQ for Cabochon
We do take orders in custom sizes, please talk to our salesperson for more information. Thank you.
Generally speaking, the best quality is AAA, while AB is rather low quality.
AAA > AA > A+ > A > A- > AB+ > AB
🔍 We grade by the colour, special pattern & amount of inclusions.
The photos shown in our catalog are for your reference. It may be a top grade or medium grade.
The stones are graded from mass production, we try our best to select the most similar on one card/ pack. Please understand there is variation among one card/ pack because of the nature of natural stones.
We work in many shapes & sizes. Yet we have some common sizes which we regularly make to stock for most stones ( that means you can re-order easier).
Round/ Square Cushion: 6, 8, 10, 12, 14, 15, 18, 20mm
Oval/ Pear/ Rectangle: 6x8, 8x10, 8x12, 10x12, 10x14, 12x16, 13x18, 15x20, 18x25mm
Marquise: 8x20, 8x25, 8x30, 10x20, 10x22, 10x25, 10x30mm
If you cannot find the size needed:
We usually cut the common sizes for stock. If you have sizes not found on our website, you can email us if we can cut it for you.
Not every product we put on the website is in stock.
You can use the filter on the left on the collection page to filter STOCK STATUS - In Stock / Out of Stock.
For those out of stock, you can still Add to Cart and we will check if we can produce again.
* The stock status is based on the last date we update the website. The inventory is moving fast so it may be out of stock at the time you send an order to us. But no worries, our staff will get back to you about the stock and advise alternative or arrange for production.
Yes, we can send worldwide by different shipping options, e.g. FedEx, UPS, DHL, SF Courier 順丰快遞 ✈️
You can contact us if you want more information.
Generally speaking, if customs clearance is smooth, by FedEx Priority:
Hong Kong -> Australia, Japan, Thailand: 2 working days
Hong Kong -> Most European Countries/ USA: 2-3 working days
Some places may take a longer time, please provide us the full address with zip code to check an accurate delivery time.
Shipping cost varies from month to month, for a brief estimation by FedEx Priority service, 1KG Parcel to the non-domestic area:
Thailand: ~ $35
Singapore/ Malaysia: ~45
USA/ Europe: $60-70
You are welcome to contact us for an exact quotation.
We have a cheaper option to send by SF courier, which is around half of FedEx Priority cost. The Delivery time is around one week.
** 1KG parcel contains around 300 big - 1000 small pieces cabochons or 100-200 pieces of jewelry
How to find us?
We exhibit three gem shows, three times in Hong Kong 🌎
You can check out the exact information of the Upcoming Schedule 👈
Hong Kong March Jewellery & Gem Fair 🇭🇰
Date: Late February - Early March
Hong Kong June Jewellery & Gem Fair 🇭🇰
Date: Mid June - Late June
Hong Kong September Jewellery & Gem Fair 🇭🇰
Date: Mid September
Our offices are in Hong Kong:
Main Office (Showroom):
( 👆 click to navigate to Google Map)
Room 508, 5/F, Fu Hang Industrial Building, 1 Hok Yuen Street East, Hung Hom, Hong Kong
Office Hours: Mon - Fri: 09:30 - 18:30 🏢
Yes, you are warmly welcome to visit us. We have all the merchandise there.
Main Office (Showroom):
( 👆 click to navigate to Google Map)
Office Hours: Mon - Fri: 09:30 - 18:30; Sat: 09:30 - 13:00
You are encouraged to make an appointment in advance so that we can prepare and organize the items that you are interested to make your visit more comfortable. Hope to see you soon!
During the show period 👈 , we are out of the office. You can meet us at our booth!